Privacy & Cookies Policy

Last updated: 25th September 2025

At Jacksons Garden Supplies, we value your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, and safeguard your details when you use our website.

1. Information We Collect

We may collect the following types of information:

Personal Information – such as your name, email address, phone number, billing/delivery address (when you fill out forms, place an order, or contact us).

Payment Information – if you make a purchase, payment details are processed securely via our payment provider (we do not store card details).

Technical Information – such as your IP address, browser type, and pages visited, collected via cookies and analytics tools.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.

Respond to enquiries or customer support requests.

Send updates about products, offers, or promotions (only if you’ve opted in).

Improve our website, services, and customer experience.

3. Cookies

Our website uses cookies to:

Make the site function properly.

Remember your preferences.

Track website usage (via tools like Google Analytics).

Show you relevant adverts or promotions (only if you’ve consented).

You can control or disable cookies in your browser settings, but some parts of the website may not work properly without them.

4. Types of Cookies We Use

Essential Cookies – required for the website to work (e.g., remembering what’s in your basket).

Performance & Analytics Cookies – to understand how visitors use our site.

Functionality Cookies – to remember your preferences.

Marketing Cookies – to provide personalised advertising and promotions (if consent is given).

Some cookies may come from trusted third-party services, including Google Analytics, social media platforms, and secure payment providers.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share limited details with:

Service providers (such as delivery companies or payment processors).

Legal authorities if required by law.

6. Data Storage & Security

We take reasonable measures to protect your data. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.

Ask us to correct or delete your information.

Withdraw consent for marketing communications or non-essential cookies at any time.

To exercise these rights, please contact us at: [email protected]

8. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The most recent version will always be posted on this page.

10. Contact Us

If you have any questions about this Privacy & Cookies Policy, you can contact us at:

Jacksons Garden Supplies

430 Stockfield Road, South Yardley

Birmingham B25 8JJ

Email: [email protected]

Phone: 0121 707 5066